We get parts to you cheap and fast, and we actually answer the phone and emails!
YOU CAN CONTACT US IN SEVERAL DIFFERENT WAYS DEPENDING ON YOUR QUESTION OR NEED.
PRODUCT ORDERING BY PHONE : (702) 689-6035
PRODUCT ORDERING AND RETURN AUTHORIZATIONS : ORDER@SCRAPPYDOGSCOOTERS.COM
GENERAL QUESTIONS AND INQUIRIES : SERVICE@SCRAPPYDOGSCOOTERS.COM
TECHNICAL QUESTIONS ABOUT OUR PRODUCT.
TECH@SCRAPPYDOGSCOOTERS.COM
CONTACT BY SNAIL MAIL :
SCRAPPYDOGSCOOTERS.COM
Richard Main
1820 E. Desert Inn Rd
Second Floor
LAS VEGAS, NV 89169
SCRAPPYDOGSCOOTERS.COM IS A REGISTERED SUBDIVISION OF ALCHEMY MOTO LLC, AND IS A NEVADA LICENSED BUSINESS WITH A BUSINESS LICENSE AND TAX IDENTIFICATION ON FILE. ALL NEVADA PURCHASES ARE TAXED AT THEIR LOCAL COUNTIES TAX RATE.
International orders
We welcome all international orders, and ship daily to Australia and Canada, along with diverse countries such as Cyprus, Croatia, Lithuania, UK, Norway, France, South Africa, and even Brazil! The shipping calculated on our site is for domestic orders only. Once your entire order is submitted and paid for, we will calculate the total combined shipping costs to your country, and either refund or invoice you for the difference. All shipping and customs documents are quickly and conservatively completed within 24 hrs and are sent by priority mail.
Puerto Rico, Guam, Alaska and Hawaii are US territories or states, so all domestic shipping rates apply, and are not at international rates, so you will NOT be charged extra for these destinations.
Attention Las Vegas customers.
All local website sales may be picked up or purchased in person at our public showroom at the address above.
Hours are 8AM to 3PM, Monday through Saturday. Winter hours may vary. (Nov - Feb)
You can also just simply have them mailed to you directly by our same day mailing service.
Ebay orders must be shipped through Ebay's shipping system. Ebay pricing is only available through Ebay.
Returns and product guarantee
ScrappyDogs does not charge a re-stocking fee on exchange credit returns. All unused and unmodified parts, except electrical items, may be returned if item is defective upon immediate inspection, and returned within 30 days of delivery for store credit. Items that are not defective, and unused, may be returned still, but buyer must pay for shipping on both sides, to and from. Only the original cost of the product will be credited, minus shipping costs. Items are not considered defective if you ordered the wrong part by mistake or assuming that a part will fit your application. Credit or exchange process may take up to 10 days. Credits must be returned within 30 days of delivery, and be in their orginal packaging. Please call or email to ensure application. Store credits are valid for up to 30 days. There is a 20% restocking fee for cash refunds IF approved in advance.
All ScrappyDogs product is guanteed to be free of reaonable defects on all parts. Standard parts will fit. Performance parts are not guaranteed as there are too many variables involved to assure that they will perform to their highest potential, and are dependent upon proper installation and tuning.
Please inspect all product BEFORE installation as we cannot be held responsible for improperly or misapplied parts. Once you begin installation you have assumed full responsiblity for the product, and Alchemy Moto or it's affiliates cannot be held liable for anything whatsoever afterwards.
There are no warranties expressed or implied on our wholesale parts. Installers must assume some responsiblity.
Returns can be made by simply returning parts to the address above, with printed receipt, and a note explaining the return. You will be emailed a confirmation of your store credit once it has been processed. Processing may take up to a week.
